Welcome to Indus Wholesale
At Indus Limited (“we”, “us”, “our”), customer satisfaction is at the core of our wholesale mission. This policy outlines your rights and our obligations under the **Consumer Guarantees Act 1993 (CGA)** and the **Fair Trading Act 1986 (FTA)** of New Zealand.
Perishables (Snacks, Drinks, Confectionery)
Due to food safety and hygiene regulations, we cannot accept returns for these items unless they are faulty or arrive damaged.
Electronics
Warranty-based returns apply. If an electronic item is faulty, we will facilitate repair, replacement, or refund according to manufacturer guidelines.
Smoke & Health Products
Strictly no returns for opened, unsealed, or used items due to regulatory compliance and health standards.
As a wholesale provider, we generally **do not** offer refunds or exchanges for change of mind or incorrect selection once an order has been dispatched. However, for non-perishable/non-smoke items (e.g., **Stationery**), we may offer a store credit at our discretion if the product is returned unopened within 14 days.
If your wholesale shipment arrives damaged or with faulty components, please contact us within **7 business days** at:
Include your Order ID & Clear Photo Evidence
Official Channels
Indus Limited HQ
Wellington, New Zealand
Support Desk: indus.sarvopari@gmail.com
Official Site: indus.co.nz
© 2026 Indus Premium Wholesale